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Q+A, Troubleshooting, and Customer Support
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10 articles in this collection
Written by
Erin Palm,
Sam,
and
Alexa Bisinger
Q: How is Suki different from a traditional transcription service?
FAQ -
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Written by
Erin Palm
Updated over a week ago
A Specific Command is not Working
If Suki is not responding to specific commands, follow the questions and answers in this section to troubleshoot the issue.
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Written by
Erin Palm
Updated over a week ago
Chatting with Suki Support
You can reach out to the Suki team through the Help Center
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Written by
Erin Palm
Updated over a week ago
Suki is not Hearing my Dictation
Tips to ensure your microphone is working properly
Written by
Sam
Updated over a week ago
Suki’s Performance is Slow
If you are experience slow performance, follow the questions and answers in this section to troubleshoot the issue.
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Written by
Erin Palm
Updated over a week ago
Troubleshoot: Problems with your patient schedule in Suki
What to do if your schedule is incorrect or patient appointments aren't showing up in Suki
Written by
Alexa Bisinger
Updated over a week ago
The Formatting of my Scripts Seems Wrong
If the formatting of Suki’s scripts is incorrect, follow the questions and answers in this section to troubleshoot the issue.
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Written by
Erin Palm
Updated over a week ago
Checking Your Wifi Speed
Wifi connection speed and consistency are important for Suki to perform well.
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Written by
Erin Palm
Updated over a week ago
Troubleshooting
Troubleshooting: Dictation is too slow
Text is showing up after a long delay. What can I do to fix this?
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Written by
Erin Palm
Updated over a week ago
Poor Connection Warning
Q: I'm seeing a warning that says Suki cannot connect to the network
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Written by
Erin Palm
Updated over a week ago