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Q+A, Troubleshooting, and Customer Support

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10 articles in this collection
Written by Erin Palm, Sam, and Alexa Bisinger

Q: How is Suki different from a traditional transcription service?

Written by Erin Palm
Updated over a week ago

What should I do if Suki says there is No Open Encounter in Athena?

Written by Erin Palm
Updated over a week ago

A Specific Command is not Working

If Suki is not responding to specific commands, follow the questions and answers in this section to troubleshoot the issue.

Written by Erin Palm
Updated over a week ago

Chatting with Suki Customer Success

You can reach out to the Suki team through the Help Center

Written by Erin Palm
Updated over a week ago

Suki is not Hearing my Dictation

Tips to ensure your microphone is working properly

Written by Sam
Updated over a week ago

Suki’s Performance is Slow

If you are experience slow performance, follow the questions and answers in this section to troubleshoot the issue.

Written by Erin Palm
Updated over a week ago

Troubleshoot: Problems with your patient schedule in Suki

What to do if your schedule is incorrect or patient appointments aren't showing up in Suki

Written by Alexa Bisinger
Updated over a week ago

The Formatting of my Scripts Seems Wrong

If the formatting of Suki’s scripts is incorrect, follow the questions and answers in this section to troubleshoot the issue.

Written by Erin Palm
Updated over a week ago

Checking Your Wifi Speed

Wifi connection speed and consistency are important for Suki to perform well.

Written by Erin Palm
Updated over a week ago

Troubleshooting

Poor Connection Warning

Q: I'm seeing a warning that says Suki cannot connect to the network

Written by Erin Palm
Updated over a week ago