You may notice your Suki note did not appear in Athena after you hit "Send to EMR" in the Suki app.

The workaround to still show your note in Suki: 

  1. Open the patient encounter to the Exam

  2. Before you do anything in the UI, right-click in the Exam page in Athena, and choose "Reload Frame" 

  3. This will load your Suki note.

  4.  If you are still having issues please let the support team at Suki know by chatting in through the Help Center.

To avoid experiencing this issue at all, the ideal workflow is to avoid anyone actively within the exam portion of the encounter when submitting the note from Suki.

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