There are currently three (3) scenarios in which Suki can format scripts incorrectly.
Script formatting of information already in Suki
If the spacing and/or line breaks in a note seem wrong, contact Suki at Support@Suki.ai and let them know what to change. A script editor is also available to you to make changes yourself.
Formatting of text copied from EHR in Suki
Because of the differences between systems, this sometimes happens the first time text is brought in to Suki from your EHR. The Suki QA team will fix any formatting errors as best as they can, which will enable us to learn and improve Suki’s performance.
Text from Suki loaded into my EHR
If the formatting of text copied from Suki into your EHR seems wrong, contact Suki at Support@Suki.ai. This will enable us to research how that happened and to improve Suki.