If you are experience slow performance (for example, Suki is slow to respond to commands or Suki’s pages load slowly), follow the questions and answers in this section to troubleshoot the issue.

Is Suki’s system busy?

While Suki is designed to handle huge amounts of traffic (requests for note changes, additions, deletions, etc.), the volume can sometimes affect Suki’s performance. If there is a lot for Suki to do, it can take longer to do it.

To verify Suki’s system status, contact your Suki Account Manager.


Does your network have issues?

Poor WiFi connectivity

Wifi connection and speed and consistency is important for Suki to perform well. Suki requires:

  • 1Mbps Upload speed
  • Bitrate 768kbps
  • 250ms Ping time

If you need to test your connection speed, you can use the tool found here: http://speedtest.att.com . If your connection speed is not adequate, contact your network administrator.

High traffic

Your network can become sluggish due to technical issue, but also due to of high traffic volume. Just like rush hour, when everyone is trying to get to work at the same time, when too many people use network resources, network traffic slows down. If you suspect your network is slowing Suki down, contact your network administrator.


Is the Internet having issues?

While your network can become sluggish due to high volumes of traffic, so can the internet pathways on which your information travels. This may be rare, but it can happen.

 The internet is a huge amalgam of interconnected networks, of which yours is a small part. Sometimes the communication from your computer must travel hundreds of miles and through many machines before it reaches Suki’s servers. And then Suki must communicate back to you. If there is a lot of traffic on this communicate pathway, the result can be sluggish performance. There is not much you can do for this but wait it out.


Is your computer not up to spec?

If your computer does not have the capacity to run Suki effectively, you may experience sluggish performance. For the best Suki experience, we recommend:

  • Processor: Intel Core i3, i5, i7 or similar processor released in the past 5 years, with 64 bit support
  • RAM: 4GB
  • Display: 720p display or better. Touch screen recommended when available.
  • Operating system: Windows 7, Windows 8, Windows 8.1, Windows 10 or later; Mac OS X Mavericks 10.9 or later

If your computer is not up to spec, verify that you do not have too many browser tabs open.

 

Do you have too many tabs open

While browser tabs are convenient, having too many open can impair Suki’s performance. When you use Suki, try not to have more than 10 open tabs.

  1. If you have more than 10 tabs open, close as many as necessary to reduce the number to 10 or fewer.
  2. Give Suki a test command.
  3. If this does not solve the problem, verify that you are using the most current version of Chrome.


Are you using the current version of Chrome

Suki runs as an application inside Google Chrome, version v67 or newer.

Make sure you are using the latest version of Google Chrome. If you don't have it, download it from https://www.google.com/chrome/

To see which version you have and update to the most current version:

  1. Launch Chrome.
  2. At the top right, click the More icon () in the top right corner of the browser and select About Google Chrome from the Help sub-menu.

The current version number is the series of numbers beneath the Google Chrome heading.

While you are checking the version, Chrome checks for updates.

  1. If Chrome performs an update, quit the browser and restart it.
  2. Log in to Suki and give a test command.
  3. If this does not solve the problem, contact your Suki account administrator.


If none of the above works

  1. Restart your computer.
  2. If that does not solve the problem, contact your Suki Account Manager.
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