Is Suki deactivated?

After you login, the Suki badge appears on every screen.

A grey badge means Suki is deactivated, is not listening and cannot respond to requests.

A colored and spinning badge means Suki is activated, is listening and can respond to requests.

  1. If the badge is gray, click it.
  2. Suki becomes active.
  3. Give a test command. (Remember to say Suki first. For example: Suki, create a note for Joe Smith)
  4. If this does not solve the problem, verify the type of mic you are using. (Refer to the section below titled Are you following mic best practices? .) 

Before you gave the command, did you say Suki?

In order for Suki to know that you want to dictate notes, you must say Suki first, before giving a command. For example, to start a note, say: Suki, create a note for Joe Smith

If this does not solve the problem, verify the type of mic you are using.  (Refer to the section below titled Are you using mic best practices? .)


Are you pausing before you say Suki?

It helps to pause before saying Suki. After Suki transcribes text for a sentence or two on a certain topic, it generates probabilities about which words it expects to hear next. This takes a brief moment. So, if you speak before Suki is done, instead of transcribing Suki, the system might think you said soon or super or something else that makes sense in context of another thought. When you pause, Suki has time to reset and your instruction is more likely to succeed.


Is there a connectivity issue (wifi)?

Wifi connection and speed and consistency is important for Suki to perform well. Suki requires:

  • 1Mbps Upload speed
  • Bitrate 768kbps
  • 250ms Ping time

If you need to test your connection speed, you can use the tool found here: http://speedtest.att.com  

If your connection speed is not adequate, contact your network administrator.


Is Your Mic Working?

Are you using mic best practices?

Note:  We recommend against using Bluetooth mics, due to the delay introduced by the Bluetooth protocol.

While you can use other mics, we recommend using one of the following microphones while using Suki:

  • If you use a remote mic on a computer in a fixed location, we recommend the Movo MC1000 USB conference mic.
  • If you use a MacBook Pro laptop in a quiet environment, the internal Mac microphone typically works. On other laptops, the built-in mic may not pick up your speech very well.
  • If you use a laptop (especially if you like to walk around with it), you can use a small USB mic that plugs into the laptop. We suggest the CMTECK mini USB microphone, plugged directly into the computer.

If this does not solve the problem, make sure the correct mic is selected in your operating system. (Refer to the sections below titled Is the wrong mic selected? and Are your mic input settings adequate? .) 


Are you using a lapel mic?

If you use a lapel mic, place it on your lapel or collar, a few inches from your mouth and slightly to the side. (Don't hold in your hand and don't put it right in front of your mouth.)

If this does not solve the problem, contact Customer Support. 


Is the wrong mic selected?

Whether your computer is configured for multiple mics, or simply for one mic, the setting that tells the computer which mic to use can be configured incorrectly. You can easily check this setting and change it, if necessary.

To determine whether a mic is selected:

Mac OS X

  1. Click the Apple menu and select System Preferences. The System Preferences panel appears.
  2. Click Sound. The Sound Preferences panel appears.
  3. Click the Input tab.
  4. Click the appropriate microphone in the Select a Device for Sound Input.
  5. Give Suki a test command
  6. If this solves the problem, close the Preferences Panel.
  7. If it does not verify/adjust your mic’s input settings (below).

Windows 7 and 8

  1. Click the Start menu and select Control Panel. The Control Panel appears.
  2. Click Hardware and Sound. The Control Panel refreshes.
  3. Click Sound. The Sound dialog appears.
  4. Click the Recording tab, then right-click in the window and select Show Disabled Devices from the menu that appears.
  5. Ensure the appropriate microphone is in the list of microphones.
  6. Click the appropriate the microphone.
  7. Click Set Default and select that microphone from the menu that appears.
  8. Right-click the microphone and select Enable from the menu that appears.
  9. Give Suki a test command.
  10. If this solves the problem, click OK.
  11. If it does not verify/adjust your mic’s input settings (below).

Windows 10

  1. Click the Start menu and select Settings. The Windows Settings dialog appears.
  2. Click System. The Windows Settings dialog refreshes.
  3. Click Sound in the list on the left side of the dialog. The Sound dialog appears.
  4. Click the Choose Your Input Device dropdown and select the appropriate microphone from the menu that appears.
  5. Give Suki a test command.
  6. If this solves the problem, close the Settings dialog.
  7. If it does not verify/adjust your mic’s input settings (below).


Are your mic input settings adequate?

While speakers have output volume that you can adjust, mics have input volume that you can also adjust. It is a simple matter to check that this setting is adequate.

To determine what your computer’s mic settings are and to adjust them (if necessary):

Mac OS X

  1. Click the Apple menu and select System Preferences. The System Preferences panel appears.
  2. Click Sound. 

The sound panel appears.

  1. Click the Input tab.

 The Sound panel refreshes.

  1. Click the appropriate microphone in the Select a Device for Sound Input area.
  1. Click and drag the Input Volume slider to second line from the right.
  1. Test the volume setting by saying something to your computer. 

For example, Testing 1, 2, 3.

Speak the way you will talk to Suki and see if the input level (shown below the Input volume slider) hits the highest level.

The Input level should reach about the middle of the scale when you talk normally. 

Note: If nothing registers, your mic may be muted or broken.

  1. If the volume hits the highest level when you talk normally, move the Input volume slider to the left a little bit, then test again. 
  1. Repeat the above two steps, as necessary.
  2. If this solves the problem, close the Sound Preferences pane.
  3. If it does not, verify that you are using the correct browser.

Windows 7 and 8

  1. Click the Start menu and select Control Panel. The Control Panel appears.
  2. Click Hardware and Sound.

The Control Panel Refreshes.

  1. Click Sound. 

The Sound dialog appears.

  1. Click the Recording tab. The Sound dialog refreshes.
  1. Click the appropriate the microphone, then click Properties. 

The Microphone Properties dialog appears.

  1. Click the Levels tab. The Microphone Properties dialog refreshes.
  1. Click and drag the Microphone slider to 80%.
  1. Click OK. The Sound dialog returns.
  2. Test the volume setting by saying something to your computer.

For example, Testing 1, 2, 3.

Speak the way you will talk to Suki and see if the input level (shown to the right  the microphone) hits the highest level. 

The Input level should reach about the middle of the scale when you talk normally.

Note: If nothing registers, your mic may be muted or broken.

  1. If the volume hits the highest level when you talk normally, click Properties. 

The Microphone Properties dialog appears.

  1. Click the Levels tab. The Microphone Properties dialog refreshes.
  2. Click and drag the Microphone slider to the left a little bit.
  1. Give Suki a test command.
  2. Repeat the above steps, as necessary.
  3. If this solves the problem, close the Microphone Properties dialog and the Sound dialog.
  4. If it does not, verify that you are using the correct browser.

Windows 10

  1. Click the Start menu and select Settings. The Windows Settings dialog appears.
  2. Click System.

The Windows Settings dialog refreshes.

  1. Click Sound in the list on the left side of the dialog. 

The Windows Settings dialog refreshes.

  1. Click the Choose Your Input Device dropdown and select the appropriate microphone from the menu that appears.
  1. Click Device Properties. 

The Microphone Properties dialog appears.

  1. Click the Levels tab. The Microphone Properties dialog refreshes.
  1. Click and drag the Microphone slider to 80%.
  1. Click OK. The Sound Windows Settings dialog returns.
  2. Test the volume setting by saying something to your computer. 

For example, Testing 1, 2, 3.

Speak the way you will talk to Suki and see if the input level hits the highest level. 

The Input level should reach about the middle of the scale when you talk normally. 

Note: If nothing registers, your mic may be muted or broken.

  1. If the volume hits the highest level when you talk normally, click Device Properties.

The Microphone Properties dialog appears.

  1. Click the Levels tab. The Microphone Properties dialog refreshes.
  2. Click and drag the Microphone slider to the left a little bit. 
  1. Click OK.
  2. Give Suki a test command.
  3. Repeat the above two steps, as necessary.
  4. If this solves the problem, close the Microphone Properties dialog and the Settings dialog.
  5. If it does not, verify that you are using the correct browser.


Are you using the correct browser?

Suki runs as an application inside Google Chrome, version v67 or newer.

Make sure you are using the latest version of Google Chrome. If you don't have it, download it from https://www.google.com/chrome/

To see which version you have and update to the most current version:

  1. Launch Chrome.
  2. At the top right, click the More icon in the top right corner of the browser and select About Google Chrome from the Help sub-menu.

The current version number is the series of numbers beneath the Google Chrome heading.

The first two numbers are the main version number and the only numbers that matter for our purposes. In the image below, the two numbers are 68.

While you are checking the version, Chrome checks for updates.

  1. If Chrome performs an update, quit the browser and restart it.
  2. Log in to Suki and give a test command.
  3. If this does not solve the problem, verify that you do not have too many browser tabs open.

 
Do you have too many browser tabs open?

While browser tabs are convenient, having too many open can impair Suki’s performance. When you use Suki, try not to have more than 10 open tabs.

  1. If you have more than 10 tabs open, close as many as necessary to reduce the number to 10 or fewer.
  2. Give Suki a test command.
  3. If this does not solve the problem, verify that your wiFi connectivity is adequate.


If none of the above works

  1. Restart your computer.
  2. If that does not solve the problem, contact your Suki Account Manager.
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